When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.
“I can honestly say this is the most friendliest place where the staff are so welcoming, and you really are made to feel at ease. My anxiety normally goes through the roof whilst visiting the dentist or any other public...”
“A perfect experience from start to finish. The Threemilestone Dental Practice is very well kept which can be noticed from the second you walk out the car to sitting in the comfortable waiting area to their surgery facilities. All the...”
“I have been coming to this practice for 20+ years. I used to be an NHS patient, but now I'm on a private dental plan as I like knowing I can get an appointment within 2 weeks if needed, rather...”
“I booked myself in for a hygienist appointment. I love their new EMS Airflow clean compared to the usual hygiene clean you get at a dentist. It felt way less invasive, and the stains on my teeth were completely removed....”
“Overall nice experience! They are trustworthy and like to crack jokes. It wasn’t awkward when talking to them as they always chip into the conversation to make you feel better. I have bad anxiety, so they made sure I was...”